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Mission Statement
B&L Facilities Services was established to provide premiere out-sourced facilities management. We provide: a seamless workflow, decreased times to correction/implementation, and timely attention to facilities critical services at a value that enables both large and small companies to improve their facilities while reducing costs. B&L provides "just-in-time” facilities services that will save your company money by “doing it right the first time.”
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Background
B&L Facilities Services was founded by David Belisle with guidance and support from outside funding sources. B&L is building a market sensitive and complimentary approach to facilities services.
B&L works along the same principles in the corporate physical space as out-sourced vendors in the technology space and understands the solutions to the common trend of corporate downsizing in regards to, not only technology, but corporate facilities as well. The large corporate facilities departments of the eighties are long gone and today’s CFOs have been tasked with reducing headcount, reducing costs, and increasing efficiency, while maintaining the expected level of service that the workforce needs to maintain a sense of company self-worth and a productive work environment. B&L becomes the on-site facilities team and establishes an “approved vendor” list for tasks outside of the scope of the existing contract. B&L will quickly become a trusted partner in your standard daily operations.
The values brought to the client are numerous and each situation can vary, but the basic principle remains the same. B&L works within a contract relationship with guaranteed weekly productive hours. The facilities team is available to the client 24 hours a day, seven days a week for urgent facilities needs and there are no over-time fees for urgent situations, in addition the client has complete control of job priority within the normal contract workflow.
B&L prides itself on its use and knowledge of both innovative technology and “old world” craftsmanship, which becomes a resource for the client as businesses struggle to maintain consistent facilities operations. B&L supplies the needed personnel, support systems and resources at the Client’s location. For example, B&L’s team includes over eight generations of combined contractor and facilities services experience among the partners, investors, and key employees. And our commitment to non-intrusive productive technology includes an online facilities support desk.
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Service Wisdom
The one thing that is certain in life and business is change. The key for successful out-sourced facility management is to make change possible in the most flexible manner possible. The management of B&L views flux and uncertainty as the norm in business operations. B&L is to some extent an organic partner: one that fosters and facilitates changes and improvements internally, to maximize the impact of our clients’ efforts externally.
B&L recognizes that to succeed, it must organize itself around how people really think, work, and remain productive. We also recognize that there are key intrinsic values and beliefs that best support that infrastructure:
- We must be able to see past the particular task and add value to our clients by doing it right the first time.
- Our clients’ campuses must not only look great—they must function according to clients’ needs and expectations.
- We need an uncanny commitment to our clients—their physical plant, as well as their products and markets—and a need to succeed along with our clients.
- We have complete tolerance of ambiguity, change, and each other.
- The sum of the parts—when linked—is always greater than the whole. Two plus two can equal six when it comes to successful organizations and operations.
- Uncompromising integrity and honesty leads to improved communications, greater teamwork, and higher quality output.
- Hard work and technology allows us to be more productive and efficient and thereby lead more balanced lives—to which we are committed.
- We are incurable optimists, who always see the glass as "half full" and the potential for improvement.
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Operating to create measurable change
Development of a customer service culture is the basis of our operating policy. By building quality into the process, we put the customers' needs and expectations first. Reducing problems and creating cost savings is achieved by ensuring that labor is properly allocated for all aspects of the service agreement and by doing the job right the first time.
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Account management that breaks through the barriers
We understand the importance of immediate response and effective follow through on all requests. All special requests, work orders and changes in scope of work go through one account representative. You won't have to talk to several departments or managers to get a simple request answered, thereby reducing the risk of miscommunication. This type of management brings responsible ownership and the greatest value to our customer.
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